To provide the building blocks that facilitate high quality academic student support, appropriate to the needs of disabled students, suppliers of non-medical academic study support should adhere to the following precepts:


  1. That providers utilise a robust recruitment process, which must include the collection of references, right to work entitlement, copies of qualifications and CRB checks where appropriate and reflecting individual Further and Higher Education Institution’s CRB policy and practice.
  2. That policies and procedures relevant to the provision of NMH academic study support in Further and Higher Education are in place. These must include professional indemnity, public liability and employee liability insurance as well as risk assessment, provision for off-campus events, field trips, placements, lone working arrangements, health and safety and complaints policy and procedure.
  3. That provision is made for a training, induction and ongoing support process that is appropriate to each role and to the academic experience of the student.
  4. That providers utilise a robust screening process, to select academic support workers with appropriate role specific skills.
  5. That providers publish NMH academic study support role descriptors, appropriate to the academic experience of the student, and which refer to relevant Funding Body and DSA Guidance.
  6. That a matching rationale, to place appropriate academic support workers with students in line with the Study Aids and Study Strategies report recommendations (or equivalent), is utilised by providers.
  7. That clear and accurate records of communication with regard to individual students and between all stakeholders are maintained.
  8. That providers have in place a clear and transparent charging structure for NMH academic study support and that this be reviewed annually.
  9. That all NMH academic study support commissioned is monitored and recorded with reference to individual students’ funding streams to ensure DSA allowances or equivalent are not exceeded.
  10. That providers utilise a quality assurance process which includes the recording and monitoring of regular (at least annual) stakeholder feedback.